FAQs

Yes! Our engineers started their professional lives playing and recording music. Please check our “What We Do” page for more information.

# SoundTrax Recording Studios

## SMS & Privacy Policy

**Effective Date:** September 10, 2026

SoundTrax Recording Studios (“SoundTrax,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information in connection with communications from SoundTrax Recording Studios, including communications sent by text message (SMS/MMS).

### 1. Information We Collect

When you communicate with SoundTrax or choose to receive text messages from us, we may collect information such as:

* Your name
* Mobile telephone number
* Email address
* Information you provide when booking or inquiring about studio services
* The content of communications you send to us
* Information necessary to manage appointments, inquiries, and customer communications

### 2. How We Use Your Information

We may use your information to:

* Respond to inquiries and requests
* Schedule, confirm, or modify studio sessions and appointments
* Provide information about services you have requested
* Send customer-service and transactional communications
* Communicate with you regarding your account or relationship with SoundTrax
* Send promotional or marketing messages when you have provided the appropriate consent

### 3. Text Messaging

If you provide your mobile phone number and consent to receive text messages from SoundTrax, you may receive messages related to your inquiries, appointments, studio sessions, services, or other communications for which you have provided consent.

**Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.**

You may opt out of marketing or other recurring text messages at any time by replying **STOP**. After you send STOP, you may receive a confirmation message, and no further messages will be sent through that messaging program unless permitted by applicable law or you provide a new consent.

For assistance, reply **HELP** or contact SoundTrax Recording Studios using the contact information provided on our website.

### 4. Consent

Your consent to receive text messages is not a condition of purchasing goods or services from SoundTrax Recording Studios.

Where required, we will obtain appropriate consent before sending promotional or marketing text messages. You may withdraw your consent at any time by following the opt-out instructions provided in the message.

### 5. Sharing of Mobile Information

**SoundTrax Recording Studios does not sell or rent your mobile telephone number or SMS consent information to third parties for their own marketing purposes.**

We may share information with service providers that assist us with business operations, including providers of communications, scheduling, customer-management, hosting, or SMS messaging services. These providers may process information on our behalf and are expected to use it only for the services they provide to us.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests, or to protect the rights, property, or safety of SoundTrax, our customers, or others.

### 6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

### 7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and transaction records, to comply with legal obligations, or to resolve disputes.

### 8. Third-Party Services

SoundTrax Recording Studios uses Dialpad to facilitate business communications, including SMS/text messaging. When you communicate with us by text message, your phone number and related message information may be processed by Dialpad on our behalf.

### 9. Your Privacy Choices

You may contact SoundTrax Recording Studios to request information about the personal information we maintain about you, where applicable, or to ask questions about our privacy practices.

You may also opt out of promotional text messages by replying **STOP** to the applicable message.

### 10. Changes to This Policy

SoundTrax Recording Studios may update this policy periodically to reflect changes in our services, technology, or legal requirements. Any updated policy will be posted on our website with a revised effective date.

### 11. Contact Us

**SoundTrax Recording Studios**
302 Jefferson St Ste 260
Raleigh NC 27605
919-832-9953
becket@soundtraxnc.com

SoundTrax is a full-service sound recording studio and post-production facility. We offer voice-over recording and full post-production services for audiobooks, podcasts, commercial broadcast, ADR, E-Learning, animation, corporate videos and IVR. We also record music, anything from a soloist to a choir! If your goal is to make something sound great, SoundTrax is here for you.

All services are billed based on time used, with a one-hour minimum for studio recording. Your project is like no other. If you simply must see our rate card, it’s here. But you really should call SoundTrax at (919) 832-9953, or contact us, and we will respond to you promptly.

We are open by appointment only.  Bookings can be scheduled any day of the week.

We’re always happy to recommend which professional voice actor will best suit your needs. Listen to Our Voices demos for a sample of our work. You can preview our voices from that page and download a short demo to your computer. If you choose voice talent through SoundTrax, we handle everything – scheduling, bookkeeping, billing, payment, and year-end tax reporting.

To be considered for inclusion on our roster of voice actors, you will need to submit a professionally produced demo which follows these guidelines:

• It should be 60 – 90 seconds in length;
• Include 6 – 8 examples of your work.
• Samples can include broadcast (TV/radio), commercial and industrial narration, video voiceover, etc.
• Your best work should be up front. Save any character voices for the end of the demo, if you include them at all.
• High-quality mp3 format ONLY, sent to inquiries@soundtraxnc.com

Please listen to some of the demos on this website to get an idea of the quality and material we are looking for.

Yes! We can provide mixes in stereo, 5.1 and Atmos for film, theater and broadcast/streaming.

We also offer ADR services. Recently, we’ve worked on Bobby Farrelly’s Champions, The Chi, Outer Banks, Ozark, English Teacher, FBI INTL, Supremes, Pain Hustlers, The Great, Chicago Med, George & Tammy, Boys of Summer, Tales of the Walking Dead, and Atlanta, to name a few.

Please check the “Our Voices” page for samples of our small but mighty native Spanish-speaking roster. We also work closely with top local Spanish-language writers and translators That means we can handle a Spanish-language project from start to finish.

Most other languages can be accommodated as well.

SoundTrax maintains an archive of each project for three years at no charge. There may be a chance older projects are still available, subject to a fee to have that project un-archived. Please contact us with any questions about this process.