# SoundTrax Recording Studios
## SMS & Privacy Policy
**Effective Date:** September 10, 2026
SoundTrax Recording Studios (“SoundTrax,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information in connection with communications from SoundTrax Recording Studios, including communications sent by text message (SMS/MMS).
### 1. Information We Collect
When you communicate with SoundTrax or choose to receive text messages from us, we may collect information such as:
* Your name
* Mobile telephone number
* Email address
* Information you provide when booking or inquiring about studio services
* The content of communications you send to us
* Information necessary to manage appointments, inquiries, and customer communications
### 2. How We Use Your Information
We may use your information to:
* Respond to inquiries and requests
* Schedule, confirm, or modify studio sessions and appointments
* Provide information about services you have requested
* Send customer-service and transactional communications
* Communicate with you regarding your account or relationship with SoundTrax
* Send promotional or marketing messages when you have provided the appropriate consent
### 3. Text Messaging
If you provide your mobile phone number and consent to receive text messages from SoundTrax, you may receive messages related to your inquiries, appointments, studio sessions, services, or other communications for which you have provided consent.
**Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.**
You may opt out of marketing or other recurring text messages at any time by replying **STOP**. After you send STOP, you may receive a confirmation message, and no further messages will be sent through that messaging program unless permitted by applicable law or you provide a new consent.
For assistance, reply **HELP** or contact SoundTrax Recording Studios using the contact information provided on our website.
### 4. Consent
Your consent to receive text messages is not a condition of purchasing goods or services from SoundTrax Recording Studios.
Where required, we will obtain appropriate consent before sending promotional or marketing text messages. You may withdraw your consent at any time by following the opt-out instructions provided in the message.
### 5. Sharing of Mobile Information
**SoundTrax Recording Studios does not sell or rent your mobile telephone number or SMS consent information to third parties for their own marketing purposes.**
We may share information with service providers that assist us with business operations, including providers of communications, scheduling, customer-management, hosting, or SMS messaging services. These providers may process information on our behalf and are expected to use it only for the services they provide to us.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests, or to protect the rights, property, or safety of SoundTrax, our customers, or others.
### 6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
### 7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and transaction records, to comply with legal obligations, or to resolve disputes.
### 8. Third-Party Services
SoundTrax Recording Studios uses Dialpad to facilitate business communications, including SMS/text messaging. When you communicate with us by text message, your phone number and related message information may be processed by Dialpad on our behalf.
### 9. Your Privacy Choices
You may contact SoundTrax Recording Studios to request information about the personal information we maintain about you, where applicable, or to ask questions about our privacy practices.
You may also opt out of promotional text messages by replying **STOP** to the applicable message.
### 10. Changes to This Policy
SoundTrax Recording Studios may update this policy periodically to reflect changes in our services, technology, or legal requirements. Any updated policy will be posted on our website with a revised effective date.
### 11. Contact Us
**SoundTrax Recording Studios**
302 Jefferson St Ste 260
Raleigh NC 27605
919-832-9953
becket@soundtraxnc.com