SoundTrax Recording Studios
SMS Terms & Conditions
Effective Date:** September 10,2026
SoundTrax Recording Studios (“SoundTrax,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information in connection with communications from SoundTrax Recording Studios, including communications sent by text message (SMS/MMS).
1. Information We Collect
When you communicate with SoundTrax or choose to receive text messages from us, we may collect information such as:
* Your name
* Mobile telephone number
* Email address
* Information you provide when booking or inquiring about studio services
* The content of communications you send to us
* Information necessary to manage appointments, inquiries, and customer communications
2. How We Use Your Information
We may use your information to:
* Respond to inquiries and requests
* Schedule, confirm, or modify studio sessions and appointments
* Provide information about services you have requested
* Send customer-service and transactional communications
* Communicate with you regarding your account or relationship with SoundTrax
* Send promotional or marketing messages when you have provided the appropriate consent
3. Text Messaging
If you provide your mobile phone number and consent to receive text messages from SoundTrax, you may receive messages related to your inquiries, appointments, studio sessions, services, or other communications for which you have provided consent.
**Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.**
You may opt out of marketing or other recurring text messages at any time by replying **STOP**. After you send STOP, you may receive a confirmation message, and no further messages will be sent through that messaging program unless permitted by applicable law or you provide a new consent.
For assistance, reply **HELP** or contact SoundTrax Recording Studios using the contact information provided on our website.
4. Consent
Your consent to receive text messages is not a condition of purchasing goods or services from SoundTrax Recording Studios.
Where required, we will obtain appropriate consent before sending promotional or marketing text messages. You may withdraw your consent at any time by following the opt-out instructions provided in the message.
5. Privacy & No-Share Policy
**SoundTrax Recording Studios does not sell or rent your mobile telephone number or SMS consent information to third parties for their own marketing purposes.**
We may share information with service providers that assist us with business operations, including providers of communications, scheduling, customer-management, hosting, or SMS messaging services. These providers may process information on our behalf and are expected to use it only for the services they provide to us.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests, or to protect the rights, property, or safety of SoundTrax, our customers, or others.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and transaction records, to comply with legal obligations, or to resolve disputes.
8. Third-Party Services
SoundTrax may use third-party service providers to facilitate text messaging, appointment scheduling, payments, website functions, or other business operations. Those providers may process information according to their own privacy policies and applicable agreements with SoundTrax.
9. Your Privacy Choices
You may contact SoundTrax Recording Studios to request information about the personal information we maintain about you, where applicable, or to ask questions about our privacy practices.
You may also opt out of promotional text messages by replying **STOP** to the applicable message.
10. Changes to This Policy
SoundTrax Recording Studios may update this policy periodically to reflect changes in our services, technology, or legal requirements. Any updated policy will be posted on our website with a revised effective date.
11. Contact Us
**SoundTrax Recording Studios**
302 Jefferson St Ste 260
Raleigh NC 27605
919-832-9935
becket@soundtraxnc.com
Studio time is billed in half-hour increments (one hour minimum). Prices are subject to change without notice. SoundTrax reserves the right to request full payment before start of work unless other arrangements have been made in advance. All billed charges are due on receipt for new clients, net 30 for established clients in good standing. A service charge of 1.5 % per month is assessed on past due accounts.
Payment for non-US clients is only in US dollars, net of any wire or currency conversion fees (including fees from SoundTrax’s bank). If needed, those fees will be added to the amount due from the client.
Session time is billable starting at the scheduled start time regardless of delays outside of SoundTrax’s control. If delay is caused by SoundTrax employee or SoundTrax-booked voice talent, session billing begins upon the later of: a) scheduled session start time or b) arrival of staff or SoundTrax-booked talent.
The client affirms that s/he is the rightful owner or assignee of material to be recorded or reproduced. SoundTrax is not responsible for copyright violations, talent or creative royalties, mechanical reproduction licenses, or any other liabilities for such material.
Hold policy. Client agrees to remain in close contact with SoundTrax when placing future session time on “hold.” In the event another party attempts to book the client’s held time, client agrees to respond to a telephone message from SoundTrax within 24 hours. SoundTrax may, at its discretion, cancel client’s time on hold if no response is forthcoming after leaving such messages, and make the time available to another party.
Cancellation. Cancellations are subject to a $210 “kill fee” unless notice of cancellation is given more than 24 hours in advance of booked time-in.
Office Hours. Normal office hours are 9am to 5pm, Monday – Friday. Studio hours by booking.
Client File Delivery. SoundTrax uses a secure cloud-based File Delivery System (via Dropbox.com) solely for the convenience of its Clients in evaluating recorded work and receiving such work via download. This System is not available for third-party access unless prior arrangements have been made with SoundTrax. Material posted via the File Delivery System is subject to removal after 30 days at the sole discretion of SoundTrax. If you need to specify an alternate file delivery method, please advise us prior to your session.
Indemnification. Client agrees to indemnify SoundTrax, Inc. and its officers, directors, agents or employees against and hold each of them harmless from any and all claims, costs, losses, detriments and expenses of any kind or nature, including, without limitation, attorneys’ fees and costs incurred by SoundTrax, Inc. by reason of any breach or alleged breach of any representation, warranty, or agreement made by client.
Taxes. All sales of music, sound effects and media are subject to NC sales tax (currently 7.25%) unless client has NC form E-595E, “Certificate of Resale” on file at SoundTrax.
Liability. For loss or damage to client from defects in material, equipment and/or negligence of SoundTrax personnel, SoundTrax will again perform the recording service without charge, but all damages, consequential or otherwise, are expressly assumed by client. SoundTrax makes no warranties, express or implied, with reference to services and/or personnel furnished by it, and shall not be liable for any delays in the delivery of supplies, materials or work product, nor failure to perform for any causes whatsoever.
Storage. We will exercise care in the handling and storage of all client properties left or stored on our premises. However, we cannot assume any liability for loss or damage to any such properties. Client’s materials will be stored at the client’s own risk for a maximum of one year.